Frequently Asked Questions
Do these frames provide firearm security?
Absolutely not! Any weapon stored in a Freedom Frame is instantly accessible by anyone simply by raising the sliding art panel. There are no locks or other weapon security features included with Freedom Frames. These frames provide concealment only.
Will your frame accommodate any handgun?
This frame uses a 5/16" rod and magnet to hold your pistol which will store most sub-compact, compact & standard pistols (.32 caliber and larger) and revolvers with barrels up to 3".
The Ambush Series Freedom Frame uses a 9/32" steel post onto which your pistol fits and a magnet to keep it stable. Like the Guard, this means that the Ambush will store most sub-compact, compact and standard sized pistols (.32 caliber and larger) and revolvers with barrels up to 3".
The Sentinel will store all the above listed pistols as well as most revolvers. The Sentinel also has additional room for an extra compact or sub-compact pistol.
If you have any questions about a particular handgun fitting in one of our products, please contact us. We'd be glad to assist you!
Can I install these frames myself?
The Guard & Ambush
The Ambush Series frame is designed for simple installation, mounting to an existing wall stud. Installation will require (2) wood screws (one high, one low) which penetrate your wall stud at least 1 & 1/4" (screws not included). We recommend using a stud finder as a part of this process.
We recommend that you have a professional install the Sentinel Series Freedom Frame as it does require cutting out part of the wall covering (such as sheet rock) during installation. If you prefer to do this on your own, step-by-step instructions are included to guide you through the process. Mounting screws and other mounting hardware is not included. Please note that Freedom Frames LLC is not responsible for any direct or consequential damage to the frame, to the wall or the home into which it is being installed.
Can you help me install my Freedom Frame?
We are more than happy to answer basic installation questions. For installation of the Sentinel, we may refer you to a professional carpenter, depending on your question. Please feel free to contact us.
What is the shipping time to receive one of your products?
We have many of our Freedom Frames in stock. If your ordered product is in our inventory, your product will ship in 7-10 business days. Because of demand, we may have to build your product at the time you place your order. If this is the case, your product will ship in 15-20 business days. We ship all orders by UPS Ground which takes 3-5 business days for delivery to most U.S. addresses. Currently we do not offer expedited shipping.
How are your frames made?
Each of our frames is crafted by hand from domestic hardwoods and using beautiful finishes. Not only do we want to provide you an excellent hidden location for your handgun, but we also want to provide you the very best quality frame for your fine art or photography.
Can you use a mat with the Freedom Frame?
The Sentinel is designed to frame an 11x14" piece of art or photography as well as an 8x10" piece of art or photography by using an art mat. The Ambush will only frame an 11x14" piece and does not provide depth enough to use an art mat. The Guard will frame an 8x10", but also has limited depth and will not support an art mat.
Do you do any custom work?
We are more than happy to discuss any customized feature, wood grain or finish in which you may be interested. Because we are a small craftsman shop, we may not be able to fulfill all such requests. If we are able to assist with your custom request, pricing will be quoted per job.
What is your return policy?
Our goal at Freedom Frames LLC is to ensure that each and every customer is 100% satisfied with their purchase. If for whatever reason you are not, we want to make it right! Please contact us so we can help resolve whatever concerns you might have. If you do have to return your product, we will be happy to make arrangements. Please keep the following in mind when making a return:
Returns are accepted within 10 days of you receiving your purchase.
You will need to contact us to obtain authorization to return any product. If your return is approved, you will be given a Return Merchandise Authorization (RMA) number.
Write the RMA number given to you on the invoice that was shipped with your items.
Ship the product back in it's original box, including all packing material.
Include original invoice and RMA number.
Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Send pre-authorized (must have valid RMA number) returns to: Freedom Frames LLC, PO Box 82, Palmyra, VA 22963
All returned items must be in new condition, shipped in their original box, and must include all packing material, instructions, and invoice.
Freedom Frames LLC is not responsible for personal items left in returned merchandise.
Defective items may be exchanged at our discretion for the same model or equivalent model.
RMA numbers are valid for 14 days from time of issue.
Freedom Frames LLC is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.
Shipping charges will not be refunded.
Refunds will be made back to the credit card of purchase and should appear on your credit card statement within 7 business days of the refund.
Didn't get your question answered here? Well, we'd be more than happy to answer whatever questions you might have. Just contact us today!